In the twelve months of working in a new air conditioning company, the time had come for me to showcase the skills that I had acquired as well as the confidence I would have in executing the tasks given.
- We called this day the plain-cloth day because it was a day where junior a/c workers were initiated into a/c representatives that could head a team at a job site.
On the plain-clothes day, we were assigned a senior air conditioning supplier to supervise our work and at the end of the day give feedback and a score. Just after we were assigned our supervisors, a call came into the air conditioning business offices. The customer was complaining that his air conditioner was not working fine. He pointed out that the air quality had significantly decreased. The system was also making weird noises. The customer was worried because it was not long ago that the air conditioner installation was done. My supervisor chose this case and we headed to the customer’s residence. The customer assured us that he had scheduled the first air conditioning maintenance session with a different technician. When I examined the system in the course of running the a/c repair, I noticed that the components were covered in dust and dirt. I replaced the filters and illustrated the process to the customer so he could change them in the future as part of a/c care. The steps were also outlined on the a/c care plan that the customer could refer to. After I was done with the a/c service, the unit was like a new air conditioning system. I parked up my gear and we left the customer fully satisfied. I got a full score and passed that session.