I had some work completed in my home by a licensed company from a local Heating and Air Conditioning business.
I needed some repairs completed on the radiant heated flooring in the master family room and lavatory.
The cost for the repairs was significant. I saw a copy of the bill before some swings were made. The other bill came in the mail and I was honestly surprised by the amount. The total for the charges did not add up to the amount they still wanted myself and others to pay. I contacted the Heating and Air Conditioning service company and I was asked to call back the next afternoon to speak with their company affairs department. That seemed satisfactory, however I was frustrated that I did not have anyone to help myself and others that afternoon. I called back the next afternoon and got a voictext. I left a message and the guy called myself and others back an hour later. I explained the situation with the charges and the estimate. The guy in the accounting office asked myself and others to hold on the line. She was gone for a long time, although he came back to the line with good news. She found the other invoice and apologized for increasing the numbers. The bill was off, because he mixed up a 6 and a 9. The mistake was honestly due to the bookkeeper and not an issue with the Heating and Air Conditioning service team at all. The bookkeeper fixed the billing error and apologized many times for making the mistake and causing the problem. I did not mind the error as long as they fixed it and credited my account.