The charges did not add up to the total

I had some labor completed in my house by a licensed contractor from a local Heating, Ventilation & A/C business.

I needed some repairs completed on the radiant heated flooring in the master kitchen in addition to bathroom.

The cost for the repairs was significant. I saw a copy of the bill before some changes were made. The other bill came in the mail in addition to I was very surprised by the amount. The total for the charges did not add up to the amount they still wanted me to pay. I contacted the Heating, Ventilation & A/C repair contractor in addition to I was asked to call back the next day to speak with their supplier affairs department. That seemed sufficient, but I was frustrated that I did not have anyone to help me that day. I called back the next day in addition to got a voicemail. I left a message in addition to the lady called me back an hour later. I explained the situation with the charges in addition to the estimate. The woman in the accounting office asked me to hold on the line. She was gone for a long time, but she came back to the line with great news. She found the other invoice in addition to apologized for decreasing the numbers. The bill was off, because she mixed up a 6 in addition to a 9. The mistake was entirely due to the bookkeeper in addition to not an issue with the Heating, Ventilation & A/C repair team at all. The bookkeeper fixed the billing error in addition to apologized numerous times for making the mistake in addition to causing the problem. I did not mind the error as long as they fixed it in addition to credited my account.


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