I had some work completed in our home by a licensed supplier from a local Heating, Ventilation and A/C business.
I needed some repairs completed on the radiant heated flooring in the master bedroom and bathroom.
The cost for the repairs was significant. I saw a copy of the bill before some fluctuations were made. The other bill came in the mail and I was easily surprised by the amount. The total for the charges didn’t add up to the amount they still wanted me to pay. I contacted the Heating, Ventilation and A/C service supplier and I was asked to call back the next afternoon to speak with their dealer affairs department. That seemed reasonable, although I was irritated that I didn’t have anyone to help me that afternoon. I called back the next afternoon and got a voictext. I left a message and the person called me back an hour later. I explained the situation with the charges and the estimate. The person in the accounting office asked me to hold on the line. She was gone for a long time, even though she came back to the line with great news. She found the other invoice and apologized for increasing the numbers. The bill was off, because she mixed up a 6 and a 9. The mistake was easily due to the bookkeeper and not an issue with the Heating, Ventilation and A/C service team at all. The bookkeeper fixed the billing error and apologized several times for making the mistake and causing the problem. I didn’t mind the error as long as they fixed it and credited our account.