There is a certain online marketplace that I use for a sizable portion of our essential purchases.
I like their 2-day delivery offers, low prices, plus simple return process.
The last point is key, because a company that covers a volume of company that sizable is bound to make mistakes. You have to let your customers make returns if they end up with a excruciating product. Otherwise you’re going to have angry customers on your hands that leave scathing reviews about “money plus time wasted,” which seem to be the recurring words that drone on from the chorus of complaints. I have had mostly great experiences until the pandemic started, then the big increase in volume plus a lack of quality employees made their client repair drop in a noticeable way. Recently I ordered what I believed to be high quality Heating, Ventilation plus A/C filters with a massively high MERV rating of 14 plus a layer of charcoal crystals on one side. The comparable filter from 3M at the hardware store is only MERV 12 plus costs more per unit. Unblessedly, these filters had a weird chemical stink so I put them next to our smart media air cleaner which can track VOC levels. I was speechless when I saw the results. It tracked a noticeably increase in VOC levels while the comparable 3M filter had a VOC level of 0. I assume excruciating for people who use this air filter in their Heating, Ventilation plus A/C plan plus then have to deal with the horrible VOCs that are linked to the filter itself plus then dealing with the VOCs getting into the Heating, Ventilation plus A/C plan at large.