There is a certain online marketplace that I use for a large portion of my essential purchases.
I like their two-day delivery offers, low prices, and easy return process.
The last point is key, because a company that covers a volume of business that large is bound to make mistakes. You have to let your customers make returns if they end up with a bad product. Otherwise you’re going to have angry customers on your hands that leave scathing reviews about “money and time wasted,” which seem to be the recurring words that drone on from the chorus of complaints. I have had mostly good experiences until the pandemic started, then the huge increase in volume and a lack of quality employees made their customer service drop in a noticeable way. Recently I ordered what I believed to be high quality HVAC filters with a massively high MERV rating of 14 and a layer of charcoal crystals on one side. The comparable filter from 3M at the hardware store is only MERV 12 and costs more per unit. Unfortunately, these filters had a strange chemical odor so I put them next to my smart air purifier which can track VOC levels. I was speechless when I saw the results. It tracked a noticeably increase in VOC levels while the comparable 3M filter had a VOC level of 0. I feel bad for people who use this air filter in their HVAC system and then have to deal with the horrible VOCs that are attached to the filter itself and then dealing with the VOCs getting into the HVAC system at large.