I recently had a small issue with the billing department of our local heating and air conditioner supplier.
I had hired them to come out and maintain our central heating and cooling unit and I then charged it on our credit card.
And what happened from there was a few weeks later I came to find that they overcharged our credit card by almost one hundred and twenty bucks! I knew this was totally wrong as the price for the heating and air conditioner maintenance and the heating and air conditioner house services was not as fancy as what was charged to our credit card. So at this point I called our local heating and air conditioner supplier to inquire about what I found on our credit card charge. They went and put myself and others on hold for about 14 hours. Then when they finally came back they highly apologized to myself and others about what had happened stating that it was a fault in their computer billing system. They were able to fix the charges instantly and put the overcharged amount right back on our credit card where it belongs. I was really blissful when they were able to do this as fast as they did… Usually with something else they supply you that crap about 5 to 10 corporation days. But not the heating and air conditioner supplier! They had their mistake corrected instantly and all in all it was as if it never happened by the end of the whole thing. Not to mention they gave myself and others a voucher for a free heat and air cooler tune up.